Guaranteed Trust Bank has apologised to its customers after the collapse of its online banking channels for the most part of Sunday which prevented users from access to their money.
Customers were left utterly frustrated on Sunday as their attempts to perform transactions failed causing them to lose money and opportunities.
A grocery shop owner who simply identified herself as Eniola said she lost a lot of money as her customers willing to make payments through online banking could not do so and had to go elsewhere to do their purchases.
Another user Kehinde Adebesin said, “It’s been a frustrating day for me because a client was to make a payment for a job we are to undertake today and hasn’t been able to do so because he couldn’t move money from his GTB account. I have an account with the bank too, I haven’t been able to do anything with it and to make it worse, this is happening during a holiday when we don’t have the opportunity of walking into the banking hall to complete this transaction. We still have a long way to go in this country.”
However, the bank in a message sent out to customers late in the night on Sunday said it regretted the inconveniences its customers experienced.
“Dear Customer, we would like to sincerely apologize to you for every inconvenience you experienced earlier today, as a result of the unavailability of our online banking channels,” a message seen by our correspondent read.
“We understand that you rely on the availability of our services to carry out important financial transactions, and we remain committed to providing uninterrupted services to you, our esteemed customer, at all times.
“Kindly accept our apologies for every inconvenience. We will continue to strive to ensure optimal uptime of all our services.
“We thank you very much for your understanding, for bearing with us during the disruption, and thank you for choosing to bank with us.”
