Electricity Distribution Companies (DisCos) have been instructed by the Nigerian Electricity Regulatory Commission (NERC) to refund customers erroneously billed at the new rate by April 11, 2024.
This directive, outlined in a document signed by Mr. Abba Terab, the DGM of Market Competition and Rates for the commission, mandates the refund to be processed via energy tokens, with evidence of compliance to be filed by April 12.
NERC has further urged DisCos to offer clarity to affected customers.
The DisCos are instructed to implement the following updates accordingly.
1. All DisCos shall ensure that only the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as band A for the purpose of vending to prepaid customers and billing for post paid customers on their networks.
2. All DisCos are required to immediately post on their websites the schedule of approved Band A feeders that have been affected by the rate review.
3. All DisCos shall set up a portal by 10th April 2024 on their website that allows all customers to check their current Bands by entering their meter or account numbers.
4. All customers wrongly billed at the new rate should be refunded through energy tokens no later than Thursday 11th April 2024, and file evidence of compliance with the Commission by 12th April 2024.
5. The Commission shall monitor compliance with the requirements listed above and shall continue to provide support to all stakeholders as required,” the document said.